2024.04.300 Safe to install
"Infor Service Mobile" is a dedicated mobile solution designed to facilitate the completion of tasks assigned by the CloudSuite Field Service application for field resources. The mobile application includes functionalities that assist in every stage of the service process, from work order creation to execution and payment, as well as tracking equipment inspection and configuration.
Pre-Requisite: Infor Service Management / CloudSuite Field Service v2019.9.x or later
Overview
Infor Service Management is a Freeware software in the category Business developed by Infor Global Solutions, Inc..
The latest version of Infor Service Management is 2024.04.300, released on 05/31/2024. It was initially added to our database on 05/31/2024.
Infor Service Management runs on the following operating systems: iOS.
Users of Infor Service Management gave it a rating of 3 out of 5 stars.
Pros
- Comprehensive features for service management, including planning, scheduling, and resource management.
- Integrates well with other Infor products and services, providing a seamless user experience.
- Highly customizable to meet specific organizational needs and workflows.
- Strong analytics and reporting capabilities that help in tracking performance and making data-driven decisions.
- Mobile accessibility allows field technicians to access and input data on-the-go.
- Good customer support and training resources available for users.
Cons
- Can be complex to implement, requiring significant time and resources for setup.
- Pricing can be high, especially for small to medium-sized organizations.
- Some users report a steep learning curve due to numerous features and functionalities.
- Occasional performance issues reported with large data sets or during peak usage times.
- Updates and new features can disrupt existing workflows, requiring re-training or adjustment by users.
FAQ
What is Infor Service Management?
Infor Service Management is a software solution designed to help organizations manage service operations, including field service, maintenance, and support processes.
Who can benefit from using Infor Service Management?
Organizations in industries such as manufacturing, healthcare, and distribution that require effective service management capabilities can benefit from this software.
What are the key features of Infor Service Management?
Key features include service request management, scheduling and dispatching, work order management, inventory management, and reporting analytics.
Is Infor Service Management cloud-based?
Yes, Infor Service Management is available in both on-premise and cloud-based deployment options.
How can Infor Service Management improve operational efficiency?
By automating service processes, optimizing resource allocation and enabling real-time communication between teams, the solution enhances operational efficiency.
Can Infor Service Management integrate with other software?
Yes, it can integrate with other Infor products as well as third-party applications to provide a more comprehensive service management solution.
Is training provided for new users of Infor Service Management?
Yes, Infor offers training resources and support for new users to effectively utilize the software.
What type of customer support does Infor provide for Service Management users?
Infor provides various customer support options, including online resources, helpdesk support, and dedicated account management depending on the service level agreement.
Is there a mobile application for Infor Service Management?
Yes, Infor Service Management includes mobile capabilities that allow technicians to access information and update work orders on-the-go.
What are the system requirements for implementing Infor Service Management?
System requirements vary based on deployment type; however, general requirements include a compatible operating system, web browsers for cloud access, and adequate hardware specifications.
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