Infor Service Management 2024.04.300

Infor Service Management is a software solution designed to help organizations manage service operations, including field service, maintenance, and support processes.

Organizations in industries such as manufacturing, healthcare, and distribution that require effective service management capabilities can benefit from this software.

Key features include service request management, scheduling and dispatching, work order management, inventory management, and reporting analytics.

Yes, Infor Service Management is available in both on-premise and cloud-based deployment options.

By automating service processes, optimizing resource allocation and enabling real-time communication between teams, the solution enhances operational efficiency.

Yes, it can integrate with other Infor products as well as third-party applications to provide a more comprehensive service management solution.

Yes, Infor offers training resources and support for new users to effectively utilize the software.

Infor provides various customer support options, including online resources, helpdesk support, and dedicated account management depending on the service level agreement.

Yes, Infor Service Management includes mobile capabilities that allow technicians to access information and update work orders on-the-go.

System requirements vary based on deployment type; however, general requirements include a compatible operating system, web browsers for cloud access, and adequate hardware specifications.